Privacy Policy U88 Casino — Your Personal Data Protection

This Privacy Policy explains how u88 casino collects, uses, discloses, and protects your personal information when you use our platform. It applies to all users accessing u88casino.pro, our mobile app, and all related services.

U88 casino is committed to protecting your privacy at all times. We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices. This policy is written in plain language so you know exactly what happens with your information — no need to decode complex legal text.

By continuing to use the u88 casino platform, you consent to the collection and use of your personal information as described in this policy. If you do not agree, please stop using the platform and contact us for assistance with closing your account if needed.

U88 casino collects various types of information depending on how you interact with our platform. Below are the categories of information we collect and the purposes for each:

Account Registration Information

• Full name as shown on your MyKad or passport.
• Date of birth for age verification purposes (18 years and above).
• The active email address you use for account communications.
• Registered Malaysian mobile number for two-factor authentication.
• Password in encrypted form — we do not store your original password.

Identity Verification (KYC) Information

• A copy of a valid MyKad or passport.
• Recent proof of address such as a utility bill or bank statement no older than three months.
• Malaysian bank account details for processing deposits and withdrawals.
• A selfie for biometric verification for VIP accounts and large withdrawal amounts.

Platform Usage Information

• Betting, deposit, and withdrawal history in your account.
• Games you access, play session duration, and usage patterns.
• Your IP address, device type, operating system, and browser version.
• Login activity logs including date, time, and device location.

The information we collect is used responsibly and only for legitimate purposes. u88 casino uses your data for the following:

• Account Management: Creating, verifying, and maintaining your account to ensure it runs smoothly and securely.
• Transaction Processing: Verifying and processing all deposits, withdrawals, and bets in your account accurately and promptly.
• Identity Verification: Complying with KYC requirements and anti-money laundering (AML) laws as required by Malaysian authorities.
• Service Communications: Sending important notifications about your account, security updates, transaction confirmations, and promotional alerts you have opted in to receive.
• Platform Improvement: Analysing aggregate usage patterns to improve the interface, speed, and overall experience of the u88 casino platform.
• Fraud Prevention: Detecting and investigating suspicious activity, system abuse, or unauthorised access attempts to protect all users.
• Responsible Gambling: Monitoring wagering patterns to identify users who may need responsible gambling support and offering appropriate assistance.

U88 casino does not sell your personal data to any party. However, under certain limited circumstances, we may need to share your information with the following parties:

Trusted Service Providers

We work with carefully selected third parties to support platform operations, including payment processors (FPX, DuitNow, eWallet providers), cloud service providers, identity verification companies, and customer support platforms. All third parties are bound by strict confidentiality agreements and may only use your data for purposes we specify.

Legal Requirements

U88 casino may disclose user information to the relevant authorities when required by Malaysian law, court order, or official investigation. This includes transactions suspected of involving money laundering or terrorism financing, which must be reported to Bank Negara Malaysia.

Game Software Providers

To enable you to play Live Casino, slot games, and other games, a limited amount of session data may be shared with our game software providers. This is restricted to information required to run the games only and does not include your financial or KYC information.

The u88 casino platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login, session security, and language preferences. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymised information about how you use the platform to help us identify technical issues and improve site performance.
• Functional Cookies: Saving your preferences such as language, display options, and other personal settings so you do not need to reconfigure them each time you log in.
• Analytics Cookies: Helping us understand aggregate traffic and platform usage patterns for continuous improvement.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the u88 casino platform. Session cookies are deleted automatically when you close your browser, while persistent cookies expire according to their set schedule.

The security of your personal data is a responsibility we take very seriously. u88 casino implements multiple layers of technical and operational security to protect your information from unauthorized access, loss, or misuse.

• Data encrypted in transit using TLS 1.3 protocol and 256-bit SSL certificates.
• Data encrypted at rest using AES-256 algorithm for all sensitive information.
• Two-factor authentication (2FA) is available and encouraged for all user accounts.
• 24/7 security monitoring by an experienced cybersecurity team.
• Penetration testing is conducted regularly by independent security auditors.
• Automatic data backup to a separate, geographically distinct secondary data centre.
• A clear incident response procedure with a response time of under four hours.

While u88 casino takes all reasonable steps to protect your data, no system can guarantee 100% absolute security in the digital world. You are also responsible for keeping your account secure by using a strong password, not sharing your login credentials, and enabling two-factor authentication.

As a u88 casino user, you have the following rights regarding your personal data under Malaysia's PDPA and our privacy policy:

• Right to Access: You may request a copy of the personal data we hold about you at any time through our customer support team.
• Right to Rectification: If your information is inaccurate or outdated, you have the right to request an immediate correction. Some information can be updated directly through your account settings.
• Right to Erasure: In certain circumstances, you may request deletion of your personal data. Please note that some data may need to be retained to meet legal or regulatory compliance requirements.
• Right to Opt Out of Marketing: You may withdraw consent to marketing communications at any time via the unsubscribe link in our emails or by contacting our support team.
• Right to Data Portability: You may request your account data in a machine-readable format for transfer to another service provider.
• Right to Restrict Processing: In certain circumstances, you may request that we limit how we process your data while a dispute or investigation is being resolved.

To exercise any of the above rights, please contact the u88 casino customer support team. We will process your request within 30 business days and inform you of the outcome.

U88 casino retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal and regulatory requirements.

Our data retention principles are as follows:

• Active account data is retained for the duration your account remains active and for five years following account closure.
• Financial transaction records and KYC documents are retained for seven years after the last transaction as required by Malaysian financial law.
• Customer support communication logs are retained for two years for reference and service improvement.
• Data collected for fraud prevention purposes may be retained longer if an investigation is still ongoing.

Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered. The deletion process follows a set schedule and is internally audited.

U88 casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new regulatory requirements, or platform improvements. We are committed to notifying you of any material changes.

When we make significant changes to this policy, you will be notified via:

• An in-platform notification will be displayed the first time you log in after any changes take effect.
• Email to the address registered to your account at least seven days before changes take effect for material updates.
• Update the "Updated" date at the top of this page.

Continued use of the u88 casino platform after any policy changes take effect constitutes your acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account before they come into effect.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how u88 casino handles your personal data, please contact our privacy team through the following channels:

• Privacy Email: [email protected] (please use "Privacy Inquiry" as the email subject)
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
• FAQ Page: Visit our FAQ page for answers to common questions about privacy and data security.

We are committed to responding to all privacy-related inquiries within two business days. For more complex cases requiring further investigation, we will update you on progress within seven business days.